Simple, transparent pricing
A one-time setup to get Pearl live and on-brand, then a flat monthly rate for the phone coverage your desk can't always staff. No per-minute surprises. Start with after-hours or overflow — same plan if you expand to daytime later.
Pearl handles the phones. Walk-ins, payments, and your management software stay with your team.
Onboarding
$2,000 one-time
White-glove setup so Pearl is live and on-brand from day one.
- ✓ Dedicated local number + call-forwarding setup
- ✓ Call-flow design for your office (hours, overflow rules)
- ✓ Custom greeting & FAQ, in English and French
- ✓ Guardrail scripting + warm-transfer rules for your team
- ✓ End-to-end testing with your staff before go-live
Reception
$450 / month
Phone coverage for evenings, overflow, or all day — same plan.
- ✓ 24/7 answering, or after-hours / overflow-only
- ✓ Warm transfers to your team
- ✓ Call summaries + transcripts by email
- ✓ Spam & solicitor screening
- ✓ EN/FR bilingual · monthly call reporting
Multi-Office
Custom let's talk
Multiple locations, higher volume, or system integrations.
- ✓ Multiple numbers & locations
- ✓ Higher call volumes
- ✓ CRM / practice-system hand-off options
- ✓ Priority support & SLA
Prices in CAD, before applicable taxes. Month-to-month — cancel anytime with 30 days' notice.
What Pearl costs vs. hiring for the phone gap
A part-time receptionist covering evenings and weekends runs roughly $1,700+/month before hiring and training. Pearl covers that phone gap for $450 — and your team keeps everything that needs a person in the room.
| Part-time phone coverage | Greetline Reception | |
|---|---|---|
| Typical cost | ~$1,700+/mo for ~20 evening/weekend hours | $450/mo flat |
| Nights, lunch, sick days | Often uncovered | Covered when you forward the line |
| Walk-ins, payments, software | Yes | No — your team keeps these |
| Advice / quotes / clinical calls | If trained for it | Never — always transfers to your team |
| Time to start | Weeks of hiring | About a week of setup |
Wage range based on Ontario labour market data for receptionists (about $18–$25/hr typical; official range wider). Comparison is to part-time phone coverage, not a full-time hire.
Why not a $59/mo AI answering tool?
Commodity AI receptionists are fine for generic FAQs. Greetline is a managed service for offices where a wrong answer is expensive: hard guardrails so licensed, clinical, and financial questions stay with your team, warm transfer, bilingual EN/FR, and a local operator who sets up and stands behind the line. You're paying for the accountability — not a self-serve chatbot.
Not sure which coverage mode fits?
Book 15 minutes — hear Pearl take a call, and we'll size after-hours, overflow, or full-day to your real volume.