Phone coverage your front desk can't always get to — after hours, lunch, overflow, and vacancies — with a hard rule: Pearl stays in her lane. Licensed, clinical, and financial questions always reach your team.
Pearl handles the phones. Walk-ins, payments, and your management software stay with your team.
Flexible coverage
Point your line to Greetline after hours, at lunch, or only when your team is slammed. Pearl picks up the phone coverage your desk can't staff — so callers reach a helpful voice instead of voicemail, without adding headcount for nights and weekends.
Always on
Your line is answered on the first ring, around the clock. Pearl greets callers in a warm, natural voice, understands why they're calling, and handles routine requests instantly — no hold music, no voicemail black hole, no missed business.
Human handoff
When a caller needs someone on your team, Pearl connects them with a warm transfer to the right person's line or Microsoft Teams number — announcing who's calling and why. If nobody's available, she takes a detailed message so nothing falls through. She stays in her lane: no professional, clinical, or financial advice.
Focus protected
Pearl screens robocalls, telemarketers, and sales pitches so your staff only get the calls that matter. Real clients get a warm welcome; solicitors get politely turned away — protecting focus and your phone bill.
EN / FR
Pearl greets and helps callers in both English and French, switching automatically to the caller's language. A genuine Canadian trust signal — and table stakes for many Ontario clients — without hiring bilingual staff for the phone line alone.
Never lose a detail
Every call produces a structured summary — caller, reason, and next step — plus a full transcript for your records. Delivered to your inbox the moment the call ends, ready to drop into your CRM or practice system.
Keep your existing number. We set up forwarding — after-hours, overflow when busy, or full-time — usually in about a day. Most offices start with evenings and lunch.
Pearl greets each caller by your office's name, answers routine questions bilingually, and screens out spam — in a warm, human voice. She stays in her lane: licensed, clinical, and financial questions always reach your team.
When someone on your team is needed, Pearl warm-transfers the call. Otherwise she takes a detailed message and emails you a summary and transcript.
Book 15 minutes and hear Pearl take a call for your office — after-hours, overflow, or all day. English and French.